Tag: Customer Service

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    Heartbleed SSL Update for TFAW Customers

    Hi everyone! We wanted to update you on some recent Internet security-related events, reassure you that TFAW has taken measures to counteract them, and give you some recommendations on how to protect yourselves. The Heartbleed SSL bug has caused much concern over the past week. This bug allows hackers to easily view secure data such as passwords on affected websites.

    Upon hearing the news, we immediately patched our servers and replaced SSL certificates to protect our services and your account. We have not found any evidence that our systems were compromised in any way, but to be cautious we’re still advising all customers to change their TFAW.com passwords, especially if your password was used on any other website. Please log in to your account to change your password, or request a reset here:

    https://www.TFAW.com/Your-Account/Password

    This problem has impacted two-thirds of ALL websites using OpenSSL (that’s tens of millions of websites), so it’s definitely not a TFAW-specific problem.

    For more information about the Heartbleed bug, please visit this realtime coverage page at Google News.

    If you have trouble resetting your password, please contact customer service through our Contact Form: https://www.TFAW.com/Help/Contact.

    At TFAW, we’re committed to the safety and security of all of our customers. We hope this information is both useful, and helps put your minds at ease!

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    DC Comics Announces Villains Month Shortages

    Batman #23.1/Joker #1Hey everyone! DC Comics has announced that every comic book shop nationwide will experience shortages on the special DC Villains Month 3D Motion Cover issues. Unfortunately, this means that TFAW may not receive all of the issues we ordered for our customers.

    We’re hopeful that we’ll be able to fulfill most of our pre-orders, but wanted to make sure you’re aware of the potential for an issue with your order as soon as possible.

    Here’s Our Plan:

    • We’ll be filling pre-orders on a first-come, first-served basis.
    • When we run out of special 3D Motion Cover issues, we’ll fill remaining orders with the Villains Month Standard Edition issues. These editions, which feature the same interiors, are considered first printings, but sport a standard cover.
    • Those pre-orders that ship with the Standard Edition issues will receive the comic at a price of $2.39 ($2.99 cover price, less TFAW’s 20% pre-order discount).

    We understand that this may be an inconvenience for some customers. We also understand that some customers may not want the 3D Motion Cover Editions.

    If you wish to cancel your Villains Month pre-order or change your order to receive the Standard Edition Villains Month Issues, please email customer service and indicate your preference in the email.

    Remember that the pre-order price for the Standard Edition Villains Month issues is just $2.39 each, rather than the $3.19 pre-order price for the 3D Motion Cover issues.

    We sincerely apologize in advance for any troubles and inconvenience this may cause, and appreciate your understanding and continued business.

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